Frequently Asked Questions

No! I provide independent home support / home help personally. I don’t employ or supply other support workers — it’s just me helping you directly.

I provide services throughout North Somerset. Please contact me to check if your location is covered.

Operating Hours

I operate Monday to Sunday, generally between 7:00am and 6:00pm.

Tuesday is an office day, so I’m closed for appointments.

Weekend hours are slightly shorter:

Saturday: 7:00am – 4:00pm
Sunday: 8:00am – 4:00pm

Hours can be flexible depending on the service required, and evening appointments may also be available in some cases.

Phone calls are welcome until 9:00pm each evening.

While weekend rates are often higher for many services, my weekend rates are currently the same as weekday rates. Please see the Pricing page for full details.

Visits start from 2 hours to make sure there’s enough time to get things done properly. I usually offer 2, 3, or 4-hour visits, but shorter one-off visits or longer sessions are available depending on availability — please get in touch for a personalised quote depending on what you need.

My regular opening hours are:

• Monday - Friday: 7:00 – 18:00
• Saturday: 7:00 – 16:00
• Sunday: 8:00 – 16:00

During these times, I might be with a client, but I aim to respond to all enquiries within 24 hours. I’m also usually available for phone calls in the evenings until 9:00 PM if that works better for you.

I offer a free introductory visit (or “get-to-know-you visit”) so we can meet to discuss your needs and see if we’re a good fit before you book regular visits.

One-off visits may be possible depending on availability. Regular visits can be scheduled weekly, fortnightly, or monthly.

Yes, I am fully insured to provide home support services and DBS checked, giving you complete peace of mind.

Yes! Visits are designed around your needs, and we can agree on which tasks to focus on when I arrive.

I have 12 years of experience in health care and hold multiple certificates relevant to home support, including:

• The Care Certificate
• Safeguarding Adults and Children
• Health & Safety
• Infection Control
• Food Hygiene
• Food & Mental Health 
• Person-Centred Care
• Cleaning and Support Services
• Basic Life Support
• Dementia Awareness
• Equality & Diversity
• Level 2 Mental Health
• Care Planning
• Community Care
• Lonliness & Isolation 

I can provide copies of my certificates on request.

You do! Whether it’s you or a family member arranging things, I follow your instructions and provide help based on what you need and prefer.

You can cancel or reschedule a visit by contacting me as early as possible. I appreciate notice so we can adjust our schedule.

I will notify you as soon as possible and where possible arrange an alternative time.

Absolutely! Family involvement is welcome, and I can work alongside family members as needed.

When I take a holiday, I’ll let you know at least 4 weeks in advance so we can make sure your visits continue smoothly.

Yes! I can work with you to agree on a regular schedule that suits your needs, and we’ll set the appointments at the start of each month to make planning easy.

You can get in touch by phone, email, text, whatsapp or through my website to arrange your free introductory visit and schedule future visits.

Payment is simple and flexible. You can pay on the day by cash or bank transfer unless an alternative arrangement has been agreed. There are no hidden fees, and the amount will match the agreed visit length.

Yes! You will be provided with a receipt for your payment, and everything completed during the visit will be recorded and documented for your reference. This keeps everything transparent and ensures you know exactly what support has been provided.