Frequently Asked Questions

I provide services throughout North Somerset. Please contact me to check if your location is covered.

Visits start from 2 hours to make sure there’s enough time to get things done properly. I usually offer 2, 3, or 4-hour visits, but shorter one-off visits or longer sessions are available depending on availability — please get in touch for a personalised quote depending on what you need.

I operate Monday to Sunday, generally between 7:00am and 6:00pm, with slightly shorter hours on weekends:

• Saturday: 7:00am – 4:00pm
• Sunday: 8:00am – 4:00pm

These times can be flexible depending on the service required, and in some cases evening appointments may also be available.

While weekend rates are often higher for many services, my weekend rates are currently the same as weekday rates. Please see the Pricing page for full details.

One-off visits may be possible depending on availability. Regular visits can be scheduled weekly, fortnightly, or monthly.

Yes, I am fully insured to provide home support services and DBS checked, giving you complete peace of mind.

I offer a free introductory visit (or “get-to-know-you visit”) so we can meet to discuss your needs and see if we’re a good fit before you book regular visits.

Yes! Visits are designed around your needs, and we can agree on which tasks to focus on when I arrive.

I have 12 years of experience in health care and hold multiple certificates relevant to home support, including:

• Care Certificate
• Safeguarding Adults and Children
• Health & Safety
• Infection Control
• Food Hygiene
• Person-Centred Care
• Cleaning and Support Services
• Basic Life Support
• Dementia Awareness
• Equality & Diversity

I can provide copies of my certificates on request.

You can cancel or reschedule a visit by contacting me as early as possible. I appreciate notice so we can adjust our schedule.

I will notify you as soon as possible and, where possible, arrange an alternative time.

Yes! I can work with you to agree on a regular schedule that suits your needs, and we’ll set the appointments at the start of each month to make planning easy.

Sessions are scheduled at the start of each month for that month. I do my best to accommodate any changes depending on availability, so if something comes up, just let me know and we’ll see what can be adjusted.

When I take a holiday, I’ll let you know at least two weeks in advance so we can make sure your visits continue smoothly.

Absolutely! Family involvement is welcome, and I can work alongside family members as needed.

You can get in touch by phone, email, text, whatsapp or through my website to arrange your free introductory visit and schedule future visits.

I provide support with daily tasks, companionship, and household assistance, but I do not provide personal care.

Safety is my top priority. In an emergency, I stay calm, contact the appropriate emergency services if needed, and notify a family member or nominated contact as soon as possible. I provide reassurance to the client until help arrives and am trained in first aid, so I can handle minor incidents calmly and appropriately.

Yes! I can assist with light household tasks, errands, shopping, and collecting prescriptions, depending on what you need during the visit.

Yes! I can help with preparing simple meals, snacks, or drinks during the visit, and I can also support with batch cooking to ensure you have meals ready for the days ahead.

Absolutely! I can spend time chatting, reading, playing games, enjoying hobbies you love, or accompanying you on walks, outings, and appointments.

Payment is simple and flexible. You can pay on the day by cash or bank transfer unless an alternative arrangement has been agreed. There are no hidden fees, and the amount will match the agreed visit length.

Yes! You will be provided with a receipt for your payment, and everything completed during the visit will be recorded and documented for your reference. This keeps everything transparent and ensures you know exactly what support has been provided.